Welcome to Beez! Thank you for visiting our website. Please read our Terms and Conditions before any order is placed. By placing any order from our website, you agree to be bound by these Terms and Conditions. Please visit our Terms and Conditions page regularly to take note of any updates of our Terms and Conditions.

Return and Exchange Policy

Kindly contact us at [email protected] or PM our Facebook page(Beez) with a snapshot of the defect or incorrect piece and we will reply you ASAP. Return and exchange have to be done within 7 days upon item received.

Return and Replacement 

  • All replacements for incorrect/ defective item received are free and will be proceed once we received the returned parcel.
  • All items must be returned in their original condition(unwashed, unworn and unaltered). Items which do not fulfill these criteria will be rejected duly.
  • Replacement is only for the same design in same color and size.
  • For item which is out of stock, we will refund in term of store credit which you may utilise it to purchase other available items.
  • Store credit voucher can only be used once, and must be redeemed within 60 days from the date of issued.
  • No cash refund is allowed.

Exchange

  • Please note that a RM8(West Malaysia)/ RM15(East Malaysia) handling fee will be charged for item which incurred in exchanging sizes.
  • Exchange is only for the same design in same color.
  • An exchange will be carried out if the item comes in sizes, and only if the size you would like to exchange is available.
  • All items must be returned in their original condition(unwashed, unworn and unaltered). Items which do not fulfill these criteria will be rejected duly.
  • For item which is out of stock in the size you would like to exchange or not restock-able, we will refund in term of store credit.
  • Store credit voucher can only be used once, and must be redeemed within 60 days from the date of issued.
  • No cash refund is allowed.

*Not Returnable and Exchangeable

  • Free size/ one size/ sales items are non-refundable & non-exchangeable.
  • If color runs/ fades due to incorrect washing method/ soaked, item is strictly not returnable and exchangeable.
  • Color may varies due to monitor resolution and studio lighting used. Please allow 20% of color variation, it may appear darker or lighter.  Color variation is strictly not returnable and exchangeable.
  • Discrepancy in measurement of 1cm-3cm will not be considered as a defect.

Delivery Times

  • All orders with ready stock items shall be shipped on the next working day after payment made(Except we are away for business trip as per notice).
  • We are using POSLAJU Malaysia for local shipping(except for special condition).
  • Delivery for west Malaysia normally takes 1-3 working days to reach your doorstep; 3-5 working days for east Malaysia.
  • Beez Boutique shall not be liable for any damage to or loss of any shipment or delayed delivery.
  • Self collection and COD service are not available.
  • For all unclaimed parcels by the customers that are returned back to us, the customer needs to pay for the shipping fee of second delivery(West MalaysiaRM8; East Malaysia is charged based on parcel weight).

Delivery Times (Preorder)

  • All BACKORDER products might arrive earlier or later than the Estimated Time of Arrival(ETA) stated on each product description.
  • We apologize that we unable to promise the date of parcel to be shipped. Customers are required to check the order status in your account at our website or you may PM our Facebook page(Beez) to check on the order ststus.
  • Orders with combination of ready stocks and BACKORDER products will be shipped together once the BACKORDER products arrived. Additional shipping fee may incurred if customer requests for separate shipments.

Shipping Fees

  • At Beez, we provide free shipping when your order is over RM100 (West Malaysia) and RM150 (East Malaysia). Order which is below RM100 (West Malaysia) and RM150 (East Malaysia) will be charged RM8 and RM15 shipping fee respectively.
  • We apologize that shipping fee is calculated per order basis, we couldn’t waive the shipping fee for combination of multiple orders.
Flat Rate Free Shipping
West M’sia RM8 Order above RM100
East M’sia RM15 Order above RM150

updated on 22 Oct 2020