Return and Exchange Policy

Kindly contact us at hello@beez.com.my or PM our Facebook page(Beez) with a snapshot of the defect or incorrect piece and we will reply you ASAP. Return and exchange have to be done within 7 days upon item received.

 

Return and Replacement 

  • All replacements for incorrect/ defective item received are free and will be proceed once we received the returned parcel.
  • All items must be returned in their original condition(unwashed, unworn and unaltered). Items which do not fulfill these criteria will be rejected duly.
  • Replacement is only for the same design in same color and size.
  • We do provide cash refund  ONLY for the defective item which is out of stock in our system.

 

Exchange

  • Please note that a RM8(West Malaysia)/ RM11(East Malaysia) handling fee will be charged for item which incurred in exchanging sizes.
  • An exchange will be carried out if the item comes in sizes, and only if the size you would like to exchange is available.
  • All items must be returned in their original condition(unwashed, unworn and unaltered). Items which do not fulfill these criteria will be rejected duly.
  • For item which is out of stock in the size you would like to exchange or not restock-able, we will refund in term of store credit which you may utilise it to purchase other available items.

 

*Not Returnable and Exchangeable

  • Free size/ one size/ sales items are non-refundable & non-exchangeable.
  • If color runs/ fades due to incorrect washing method/ soaked, item is strictly not returnable and exchangeable.
  • Color may varies due to monitor resolution and studio lighting used. Please allow 20% of color variation, it may appear darker or lighter.  Color variation is strictly not returnable and exchangeable.
  • Discrepancy in measurement of 1cm-3cm will not be considered as a defect.